Support Policy – YouShopMee.com

Effective Date: 06/01/2025

At YouShopMee.com, we are committed to providing reliable and responsive customer support to ensure a smooth experience for both buyers and sellers. This Support Policy outlines the assistance available on our platform.

1. Customer Support Channels Customers and sellers can reach support through: Email: support@youshopmee.com

2. Response Times General inquiries: 5 business days Urgent issues (e.g., order disputes, technical difficulties): 24 to 48 hours. Refund and return requests: 72 hours.

3. Issue Resolution We aim to resolve standard queries within 24 hours. Complex issues may take longer, but regular updates will be provided.

4. Seller Assistance Sellers can access dedicated support for: Account setup and verification Payment issues and transaction details Dispute resolution with buyers Product listing guidance.

5. Buyer Assistance Buyers can receive help with: Order tracking and shipment updates Refunds and returns Product complaints and seller communication.

6. Dispute Resolution If conflicts arise between buyers and sellers, YouShopMee.com provides mediation through our dispute resolution method.

7. Service Availability Our support team operates [Insert hours/days], excluding major holidays. Emergency support is available for critical issues.

By using YouShopMee.com, customers and sellers agree to this support policy, ensuring a fair and efficient assistance process.